FAQ

First Steps

Just take a look around our categories. We have assigned the designs to specific styles and the artists who created them. You can also use the search function to find designs that you like.

Use our search function and enter keywords that match the desired design.

Yes, subscribe to our newsletter to be informed about new designs and special offers.

Designs

We maintain a creative partnership with artists worldwide. We realize their designs and integrate them into our collections to give them a meaningful platform for their creative expression. This supports the diversity of the designs we present.

Yes, get in touch with us. We will gladly accept your design and prepare it for printing. We'll discuss everything else together.

You are welcome to contact us to discuss a possible collaboration. You will receive further details directly from us.

It's very simple. Write to us with your request and we will regretfully delete your designs and the associated products from our range.

Sustainability

Our products are made from eco-friendly and sustainable materials such as organic cotton, which are durable and kind to the earth without compromising on style and comfort. Our products are printed by our local partners using innovative and eco-friendly printing techniques.

We minimize waste through the 'print-on-demand' model, where each product is printed only after it is ordered to avoid overproduction and reduce the environmental footprint.

We focus on recycled packaging and products and support initiatives to recycle garments in order to promote a sustainable fashion cycle.

Every purchase at GRAJF is a conscious decision for sustainability and contributes to supporting a change in the fashion industry towards more environmental awareness and responsibility. By shopping with us, you are making a conscious decision against cheap and disposable products.

Shipping

Shipping Costs and Time

Economy (for the USA only) from USD 3.99: 4-8 business days

Standard (worldwide): from USD 4.75: 2-5 business days (USA), 10-30 business days (international)

Shipping costs vary depending on the product and destination country. The prices mentioned here are examples for our standard tees.

Free shipping for orders over US $100

See our shipping policy.

Payment

We accept major credit cards, Paypal, as well as apps such as Shop App, Google App, Apple App for Express Checkout.

Ja! Ab sofort kannst du mit Paypal bezahlen.

Return of goods

Unfortunately not. Since the products are individually made, exchanges and returns are excluded. Why not give it to someone else? 😉

Contact our support team at support@grajf.com.

Refunds and complaints policy

  • Shipment losses can be reported after 30 business days (for domestic US or regional EU orders) or 45 business days (for international orders). After these periods have expired, please contact us within 5 days to receive a reprint.
  • In the case of justified complaints, we will send a reprint free of charge. A refund of the purchase price is excluded.

You can find more information in our refund policy.

More questions?

Shoot us a message!